Jennifer Goddard Jennifer Goddard

Your Biggest Customers May Not Be Your Biggest Opportunities

Most companies know exactly who their biggest customers are. Ask a CEO or head of sales to name the top ten, and they can usually do it without looking at a report. Those customers get attention. They get senior sales resources. They appear regularly in management meetings. That makes sense.

But there's a question leadership teams ask far less often: Which customers represent our biggest growth opportunities? Those may not be the same customers.

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